LogMeIn & GoTo Merger Customer FAQs

General Overview

  1. Why are LogMeIn and GoTo merging?

    This transaction marks the beginning of what we see as an amazing new chapter for our company. By combining forces, we have the rare opportunity to accelerate our strategy, establish ourselves as one of the world’s top 10 SaaS companies, and significantly boost the benefits we can deliver to our customers, employees and shareholders. For our customers, this means an instant increase in choice, access to best-in-class capabilities across a much larger combined portfolio, and a partnership with a company that has the scale, resources and world-class talent required to accelerate innovation and redefine the markets in which it plays.

  2. What are the financial details of the transaction?

    As part of the merger agreement, Citrix spun off its wholly owned subsidiary, GetGo, which then merged with a subsidiary of LogMeIn. LogMeIn issued an estimated 27.3 million shares of LogMeIn common stock to Citrix equity holders in connection with the merger. The transaction is valued at approximately $1.8 billion based on shares to be issued and LogMeIn’s closing price of $65.31 as of July 25, 2016, the date on which the merger was first announced.

  3. Where can I find additional information?

    You can learn more about the announcement on the LogMeIn corporate website and our blog.

  4. What's the name of the merged company?

    The name of the new combined company is LogMeIn, Inc.

  5. What is GetGo?

    GetGo was a wholly owned subsidiary of Citrix and was the legal entity behind the GoTo family of products. It has now been officially merged with a subsidiary of LogMeIn.

  6. Which products are included in the GoTo family?

    GetGo's primary products include GoToMeeting, GoToTraining, GoToWebinar, GoToAssist, GoToAssist Corporate, GoToMyPC, Grasshopper and Openvoice.

  7. Which products are included in the LogMeIn family?

    LogMeIn primary products include LogMeIn Pro, LogMeIn Central, LogMeIn Rescue, Rescue Lens, BoldChat, join.me, Xively, and LastPass.

  8. What will happen to my products? Do you plan to consolidate?

    There are no current plans to discontinue any products. All core LogMeIn and GoTo products will remain available and supported for the foreseeable future. And together, we’ve got the team, IP, scale, and market-leading portfolio needed to set the standard in our core markets for years to come.

  9. Will customers be migrated to other product lines?

    There are no current plans to migrate customers.

  10. Will there be any disruption in service because of the transaction?

    No, we do not anticipate any disruption in service because of the transaction

  11. Will this merger affect the pricing of the products?

    This merger will not have any specific impact on pricing decisions. Product pricing is based on several macroeconomic factors and is designed to ensure we can deliver our customers value for the products they purchase. We will continue to approach how we price our products in a careful, thoughtful manner based on the value they provide to the market.

  12. Will this change my point of contact?

    We are committed to a smooth transition for customers. Please make sure to whitelist @logmein.com to ensure seamless message delivery to your inbox. Customers will be notified if there are any changes to their account manager. Currently, we don't anticipate significant changes. If you have an assigned account manager, please feel free to reach out with questions. If you don’t have a specific account manager assigned, or if you don’t know who your account manager is, please see contact details below.

  13. Who should I contact for support or service?

    LogMeIn customers in the US should continue to contact the Customer Care team toll-free at 1-866-478-1805. Country-specific support numbers can be found at https://secure.logmein.com/home/support/contact-us.

    GetGo customers in the US should continue to contact the Customer Care team toll-free at (866) 962-6496. Country-specific support numbers can be found on the global support site at https://care.citrixonline.com/.

Contract Related

  1. Who am I contracting with after January 31, 2017?

    Effective January 31st, 2017, your contract with LogMeIn Inc. or GetGo may have been assigned to a different contracting entity, which can be found in this contracting entity table. Your new contracting entity will depend on where you are located and the specific products and/or services you have ordered any new purchases you make will be with this contracting entity.

  2. What Terms of Service apply as of February 1, 2017?

    In connection with the merger, our Terms of Service have changed and if you continue to access and use our services you will be subject to these new Terms of Service as of February 1, 2017.

  3. Are the Terms of Service the same for LogMeIn products and GetGo products?

    Yes, we have adopted new Terms of Service to be applicable across the merged companies.

Billing Related

  1. What is changing on February 1, 2017 and what do I need to do?

    For customers with LogMeIn products, including but not exclusive to LogMeIn Pro, Central, join.me, Rescue, BoldChat, LastPasss, and Xively, your contract relationship and entity generating your invoices are now with GetGo, Inc., a subsidiary of LogMeIn, Inc. If you pay by Wire or Check, you may have new remittance information on where to send payments on your invoice. Please see updated remittance information here.

    For GoTo customers with products, including but not limited to GoToMeeting, GoToTraining, GoToWebinar, GoToAssist, GoToAssist Corporate, Open Voice, GoToMyPC, and Grasshopper, your contract with GetGo may have been assigned to a different contracting entity, which can be found in this
    contracting entity table. Remittance information has not changed.

  2. What will I see on my credit card statement?

    For GoToMeeting, GoToTraining, GoToWebinar, GoToAssist, GoToAssist Corporate, and Openvoice customers, the descriptor on your credit card statement will say “care.citrixonline.com”. GoToMyPC customers’ credit card statement will say “GoToMyPC.com” and Grasshoppers customers will see “Grasshopper LLC” or “Grasshopper.com”.

    • LogMeIn customers, your credit card statement will say www.logmeininc.com, Boldchat.com, or LastPass.com, depending on what product you subscribe to.