Product Resources

Click on any of the product families below to learn more about the security and privacy features in place for each.

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BoldChat / Bold360

A conversational chatbot and virtual customer assistant solution, Bold360 ai customer engagement software transforms the way an organization engages with its customers by making every interaction intelligent.

Bold360 has acquired multiple security certifications including the global security standard, ISO 27001, and others such as SOC 2 Type II and SOC 3, and completed the C5 from the German Federal Office for Information Security.

SOC 2 Type II*

SOC 3*

C5*

APEC CBPR and PRP

ISO27001

*SOC 2 Type II, SOC 3 and C5 only apply to Bold360, ISO27001 only applies to Bold360 and Bold360ai.

Central / Pro

Remotely automate routine IT tasks with Central by LogMeIn, the most powerful tool for accessing and managing remote computers anywhere in the world.

Provide anywhere, anytime access to all your devices, files, applications and information with Pro by LogMeIn, the #1 most reliable remote-access tool on the market.

SOC 2 Type II

SOC 3

APEC CBPR and PRP

GoToAssist Remote Support (fka RescueAssist)

GoToAssist helps service and support professionals resolve technical issues by delivering instant web-based support to customer, end users, unattended computers and servers.

SOC 2 Type II

SOC 3

APEC CBPR and PRP

ISO27001

**Please note: The scope of the GoToAssist Remote Support (GTARS) ISO Certification is limited to the GTARS V5 functionality (AWS environment) and excludes shared service functionality under GTARS V4 which includes Reporting, Account, Device Group Management, Session and Seat Management Services.

GoToAssist Corporate

GoToAssist helps service and support professionals resolve technical issues by delivering instant web-based support to customer, end users, unattended computers and servers.

SOC 2 Type II

SOC 3

APEC CBPR and PRP

GoToMeeting / GoToWebinar / GoToTraining

GoToMeeting allows you to hold online meetings with up to 250 participants, share screens and collaborate with HD video conferencing.

With GoToWebinar, Marketing pros create captivating online events that build brand awareness and help organizations spread their message.

GoToTraining enable robust online training in virtual or hybrid situations that gives you in-session collaboration, breakout sessions and detailed analytics to keep attendees involved.

SOC 2 Type II

SOC 3

APEC CBPR and PRP

Grasshopper

Grasshopper is a provider of telephony solutions for small businesses designed to allow organizations to establish professional voice presence (e.g., Interactive Voice Response, routing, voicemail, etc.) without costly hardware investments. Grasshopper provides users with toll free or local numbers and enables employees to use their personal devices to make and receive calls from their business line via a mobile application.

APEC CBPR and PRP

Jive / GoToConnect

GoToConnect powered by Jive is LogMeIn’s all-in-one Unified Communications as a Service (UCaaS) solution for enterprises and businesses, which combines the power and reliability of LogMeIn’s Jive cloud Voice-over-Internet Protocol (VoIP) phone systems and it’s GoToMeeting web, audio and video conferencing service into one simple, reliable and flexible collaboration solution.

SOC 2 Type II*

SOC 3*

C5*

APEC CBPR and PRP

Join.me

Optimized for real-time, external collaboration, join.me helps boost productivity with dispersed teams, customers, remote workers and vendors. See why 76% of our users agree.

SOC 2 Type II

SOC 3

APEC CBPR and PRP

Rescue / Rescue Live Lens

Rescue is remote support for a world without barriers. Provide remote support that solves every problem seamlessly and securely on PC, Mac, iOS and Android.

Rescue Live Lens allows users to remotely guide end users through troubleshooting, problem resolution, product setup and more with the power of live interactive video.

SOC 2 Type II

SOC 3

APEC CBPR and PRP

ISO27001

*ISO27001 only applies to Rescue.