Product Resources
Click on any of the product families below to learn more about the security and privacy features in place for each.
Business Continuity
BoldChat / Bold360
A conversational chatbot and virtual customer assistant solution, Bold360 ai customer engagement software transforms the way an organization engages with its customers by making every interaction intelligent.
Bold360 has acquired multiple security certifications including the global security standard, ISO 27001, and others such as SOC 2 Type II and SOC 3, and completed the C5 from the German Federal Office for Information Security.
Central / Pro
Remotely automate routine IT tasks with Central by LogMeIn, the most powerful tool for accessing and managing remote computers anywhere in the world.
Provide anywhere, anytime access to all your devices, files, applications and information with Pro by LogMeIn, the #1 most reliable remote-access tool on the market.
GoToAssist Remote Support (fka RescueAssist)
GoToAssist helps service and support professionals resolve technical issues by delivering instant web-based support to customer, end users, unattended computers and servers.
**Please note: The scope of the GoToAssist Remote Support (GTARS) ISO Certification is limited to the GTARS V5 functionality (AWS environment) and excludes shared service functionality under GTARS V4 which includes Reporting, Account, Device Group Management, Session and Seat Management Services.
GoToAssist Corporate
GoToAssist helps service and support professionals resolve technical issues by delivering instant web-based support to customer, end users, unattended computers and servers.
GoToMeeting / GoToWebinar / GoToTraining
GoToMeeting allows you to hold online meetings with up to 250 participants, share screens and collaborate with HD video conferencing.
With GoToWebinar, Marketing pros create captivating online events that build brand awareness and help organizations spread their message.
GoToTraining enable robust online training in virtual or hybrid situations that gives you in-session collaboration, breakout sessions and detailed analytics to keep attendees involved.
GoToMyPC
Deliver instant remote access from anywhere, on any device. Connect to a host computer from any remote computer, iPad, iPhone or Android device with GoToMyPC.
Grasshopper
Grasshopper is a provider of telephony solutions for small businesses designed to allow organizations to establish professional voice presence (e.g., Interactive Voice Response, routing, voicemail, etc.) without costly hardware investments. Grasshopper provides users with toll free or local numbers and enables employees to use their personal devices to make and receive calls from their business line via a mobile application.
Jive / GoToConnect
GoToConnect powered by Jive is LogMeIn’s all-in-one Unified Communications as a Service (UCaaS) solution for enterprises and businesses, which combines the power and reliability of LogMeIn’s Jive cloud Voice-over-Internet Protocol (VoIP) phone systems and it’s GoToMeeting web, audio and video conferencing service into one simple, reliable and flexible collaboration solution.
Join.me
Optimized for real-time, external collaboration, join.me helps boost productivity with dispersed teams, customers, remote workers and vendors. See why 76% of our users agree.
LastPass
Stop wasting time writing down, remembering and resetting passwords. With LastPass one master password rules them all and keeps the rest locked up in a secure vault.
OpenVoice
OpenVoice conference calling integrates easily with GoToMeeting, GoToWebinar, GoToTraining and join.me sessions – no codes or PINs required.
Rescue / Rescue Live Lens
Rescue is remote support for a world without barriers. Provide remote support that solves every problem seamlessly and securely on PC, Mac, iOS and Android.
Rescue Live Lens allows users to remotely guide end users through troubleshooting, problem resolution, product setup and more with the power of live interactive video.
General Agreements and Resources

GoToMeeting, GoToWebinar, and GoToTraining - SOC 3
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join.me - SOC 3
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OpenVoice - SOC 3
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Bold360 - SOC 3
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GoToAssist and GoToAssist Corporate - SOC 3
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RESCUE AND RESCUELENS - SOC 3
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Central and Pro - SOC 3
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GoToMyPC - SOC 3
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Jive - SOC 3
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LastPass - SOC 3
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Overview: Bold360 and the GDPR
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Bold360 Sub-Processor Disclosure
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Grasshopper Sub-Processor Disclosure
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Bold360 + Bold360 ai ISO 27001 Certification
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BoldChat / Bold360 - Security and Privacy Operational Controls (SPOC)
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Central / Pro - Security and Privacy Operational Controls (SPOC)
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LogMeIn Central, Pro and Hamachi Sub-Processor Disclosure
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Overview: GoToAssist and the GDPR
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GOTOASSIST REMOTE-SUPPORT V4 SUB-PROCESSOR DISCLOSURE
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GOTOASSIST REMOTE-SUPPORT V5 (FORMERLY RESCUEASSIST) SUB-PROCESSOR DISCLOSURE
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GoToAssist Remote Support ISO 27001 Certification
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GoToAssist Remote-Support v4 incl. ServiceDesk-and-SeeIt - Security and Privacy Operational Controls (SPOC)
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GoToAssist Remote-Support v5 (formerly RescueAssist) - Security and Privacy Operational Controls (SPOC)
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GoToAssist Corporate Sub-Processor Disclosure
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GoToAssist Coporate - Security and Privacy Operational Controls (SPOC)
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GoToMyPC Sub-Processor Disclosure
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GoToMyPC - Security and Privacy Operational Controls (SPOC)
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GoTo Collaboration Sub-Processor Disclosure
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GoTo Collaboration Suite - Security and Privacy Operational Controls (SPOC)
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Jive and GoToConnect - Security and Privacy Operational Controls (SPOC)
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Jive and GoToConnect Sub-Processor Disclosure
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Join.me Sub-Processor Disclosure
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Join.me - Security and Privacy Operational Controls (SPOC)
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Overview: LastPass and the GDPR
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Lastpass Sub-Processor Disclosure
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LastPass - Security and Privacy Operational Controls (SPOC)
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RescueAssist Sub-Processor Disclosure
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Overview: LogMeIn Rescue and the GDPR
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Rescue Sub-Processor Disclosure
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Rescue ISO 27001 Certification
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Rescue Live Guide - Security and Privacy Operational Controls (SPOC)
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Rescue Live Lens - Security and Privacy Operational Controls (SPOC)
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Rescue and Rescue Lens - Security and Privacy Operational Controls (SPOC)
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Infographic: The GDPR – 5 facts you need to know
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LogMeIn & The GDPR One-pager
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Web conference security white paper
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LogMeIn Services on the Digital Marketplace – G-Cloud UK
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English Downloadable Data Processing Addendum
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German Downloadable Data Processing Addendum
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GoToMeeting, GoToWebinar, and GoToTraining - Executable Business Associate Agreement
Request a BAA
Jive and GoToConnect - Executable Business Associate Agreement
Request a BAA
English Executable Data Processing Addendum
Request a DPA
German Executable Data Processing Addendum
Request a DPA
COVID-19 & LogMeIn’s Business Continuity Plan
Download ready-to-print PDF
EoP Card Game
Download ready-to-print PDF
EoP Card Game
Download InDesign source files (ZIP)