EU-U.S. Privacy Shield Notice

for LogMeIn, Inc.

Effective: For LogMeIn, Inc. – November, 2017

LogMeIn, Inc., and its wholly owned subsidiary, LogMeIn USA, Inc. (collectively “LogMeIn”) participate in the EU-U.S. Privacy Shield Framework and Swiss Privacy Shield regarding the collection, use and retention of personal information from European Union member countries and Switzerland. We also receive some data via other compliance mechanisms, including data processing agreements based on the EU Standard Contractual Clauses. We have self-certified with the Department of Commerce that we adhere to the Privacy Shield Principles. To review our Privacy Shield registrations, please click here.  LogMeIn certifies that it adheres to the Privacy Shield and Swiss Privacy Shield Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement for personal data submitted in participating European countries. To learn more about the Privacy Shield Principles, click here.

LogMeIn is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequent transfers to a third party acting as an agent on its behalf.  

If you have any questions about our handling of your personal data under Privacy Shield, or about our privacy practices generally, please contact us at: privacy@logmein.com. We will respond to your inquiry promptly. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. If your concern continues to be unresolved, you may pursue binding arbitration through the Privacy Shield Arbitration Panel. To learn more about the Privacy Shield Panel, click here.

As explained here we sometimes provide personal information to third parties to perform services on our behalf. If we transfer personal information received under the Privacy Shield to a third party, the third party's access, use, and disclosure of the personal data must also be in compliance with our Privacy Shield obligations, and we will remain liable under the Privacy Shield for any failure to do so by the third party unless we prove we are not responsible for the event giving rise to the damage.

LogMeIn and its affiliated companies are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). Please click here to review LogMeIn’s Privacy Policy. We may be required to disclose personal information that we handle under the Privacy Shield in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you are a resident of a European country participating in the Privacy Shield and you believe we maintain your personal data within the scope of our Privacy Shield certification, you may direct any questions or complaints concerning our Privacy Shield compliance to privacy@logmein.com or at our mailing address below. We’ll work with you to address your inquiry in a timely manner.

LogMeIn, Inc.
333 Summer Street
Boston, MA